Terms of Service

Last updated 10 August 2026

These terms cover your use of the Knaqq Labs website at knaqqlabs.com and the client portal at my.knaqqlabs.com. They do not describe the work itself. Any engagement is governed by a separate written agreement between us, and where that agreement and these terms disagree, that agreement wins.

Accounts

Accounts are created by signing in with Google. You are responsible for the security of the Google account you use, and for anything done through your portal account. Tell us at matt@knaqqlabs.com if you believe it has been used without your permission.

Give us accurate details. The billing address you enter is the one that appears on your invoices.

Submitting a project

Describing a project in the portal is a request, not a booking. We take on a small number of engagements at a time and may decline. Nothing is agreed until we have both signed a written proposal or statement of work.

Budget ranges and timelines you enter are indicative. They help us tell you quickly whether we are a fit, and they are not quotes.

Payment methods and charges

The portal can store a payment method for later invoicing. Saving one authorises nothing on its own. No amount is charged unless there is an agreed scope and an invoice raised against it.

Payment details are collected and held by Stripe, and are subject to Stripe's terms. We see only the card brand, last four digits and expiry.

Invoice terms, rates and any late fees are set in your engagement agreement, not here. You can remove or replace a stored payment method at any time from your Account page.

Acceptable use

Do not use these services to break the law, to send anyone else's data without the right to do so, to probe or disrupt the service, or to submit content you have no right to share. We may suspend an account that does.

Your content

What you submit stays yours. You grant us only the permission needed to read it, discuss it internally, and act on it in order to reply and do the work. We treat unpublished project details as confidential.

Availability

We aim to keep the portal up and take reasonable care with your data, including daily backups, but these services are provided as they are, without warranty. There is no uptime guarantee attached to the portal. Availability commitments for delivered work, if any, live in your engagement agreement.

Liability

Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, our liability arising from your use of the website or portal is limited to the amount you have paid us in the twelve months before the claim, and we are not liable for indirect or consequential loss, or for lost profits or data.

Ending it

You can stop using the portal whenever you like and ask us to delete your account. We may close an account that breaches these terms. Closing an account does not cancel invoices already due.

Changes

We may update these terms. The date above changes when we do, and account holders are emailed when a change materially affects them. Continuing to use the services after that means you accept the updated terms.

General

These terms are governed by the laws of the State of Florida, United States, and the courts there have exclusive jurisdiction. If any part is found unenforceable, the rest stands.

Questions: matt@knaqqlabs.com.